Yes we do, for all our Auckland-based customers, you can book one here.

Yes of course! You can try on all available dresses, however each try-on appointment is for half an hour so if you feel you need longer than this to try on multiple options, please book two back to back appointments.

We are currently not offering postal try-ons. If you are unsure of the size or fit and live outside of Auckland, we have a backup dress service you can use. Find out why our customers love this and how it works here.

This has likely gone to your spam. If you can’t find it in your junk folder please send us a message. If we aren’t able to confirm your appointment due to timings or the dress being unavailable we will always email you to let you know. 

Book the starting date for the day of your event. If your booking is for a day event, or you are going away the night before, we recommend booking the start date a day earlier and then the end date the next day after your event. If your event falls on a Sunday, please ensure you are booking for the Saturday, as couriers don’t run Sunday. We aim to get rentals to you 1-3 days prior to your event, however in some rare cases the turnaround can be tighter if there were courier delays or late returns. In this case if the dress is sent to you and there is a delay for any reason it means your dress will still definitely arrive to you in time.

If there are any delays we will be in touch with you and keep you in the loop!

If you need the dress to arrive before you go away, please ensure you book for the day prior – and book your end date as the day following your event. This covers you in case the item is late to arrive due to Courier delays, and means you won’t leave before your dress arrives! In the case above, please ensure your start date is Thursday – Saturday. It will then need to be returned the following business day (Monday or Tuesday if it’s a long weekend). 

We always do our best to get your rental to you as early as possible, however if you want your dress guaranteed to arrive a few days prior please book accordingly by extending your start date to be earlier. While we always want your dress to arrive as early as possible before your event, in circumstances where a piece is booked two weekends in a row, our turnaround time sometimes doesn’t allow us to send pieces off 3-4 days prior. 

If you’d like it earlier, please book a few days prior so that our calendar buffer allows the dress enough time between rentals to be sent early. This is also why it’s crucial that you book for the correct dates for other customer bookings either side of yours. 

No. Unfortunately due to tight turnaround times, we cannot ship outside of New Zealand.

Please ensure that the piece that you are trying to book is available for your selected date. You can find what this looks like on our how it works page which explains our booking calendar. 

Once you have selected your dates, wait a few seconds for the cost to pop up under the calendar before clicking the book now button.

At checkout ensure that you have clicked yes or no to the backup option questions. 

At the bottom of the page just before checkout, you need to click that you agree to all the Terms and Conditions before it will let you proceed to the next page. 

We always do our best to get your rental to you as early as possible, however if you want your dress guaranteed to arrive a few days prior please book accordingly by extending your start date to be earlier. While we always want your dress to 

This will be because it’s now sitting in your cart. You can access this in the top right hand corner (or in the main menu if you’re using your phone). This is also easier to get back to if you’re signed into your account! 

If you have left the browser or switched from phone to desktop or vice versa, you’ll need to wait a few minutes for it to automatically clear from your cart as it will be saving it for you in the original session. If for some reason it doesn’t clear after ten minutes please get in touch with us and we can clear the cart for you so you can book! 

If your event has been cancelled due to CoVid19, we are offering full store credit on rentals that are valid for up to 12 months. This only applies if we are notified at least 5 days prior to your event of the cancellation. Please email us at admin@theborrowedcollective.co.nz if you need to cancel a booking and we can sort this out for you.

Please do not attempt to wash the rental garment yourself. This is all included in our service. If something has accidentally spilt on your rental, please let us know, so that we know the exact treatment to get this out. We understand accidents happen, so just let us know upon returning. 

Our booking system and next customer relies on you returning your dress on the first business day following your booking. Please ensure the dress is returned on the date that is specified on your booking confirmation and your postcard that came with your rental. Otherwise a late fee will be charged. If you’re unable to get to the post office please call 0800COURIER, and the courier can then collect the prepaid bag from your house or workplace. If this isn’t possible please get in touch with us as soon as possible. 

All postal returns must be handed over the counter at your local post office or collected by Courier Post after a pick up is ordered. If you have dropped the parcel at a dropbox, unfortunately it won’t be scanned which is why we have emailed you to say your return is late – as it’s showing it hasn’t been collected into the system. If the parcel hasn’t been handed directly to NZ Post or Courier Post it won’t be sent back on an overnight service meaning it will be 3-4 days late getting back to us. Please ensure it’s returned correctly for the next customer and to avoid a late fee.

Yes of course, however we will require payment for the back up dress less the $15 for the back up service. This is not a problem at all, but we would appreciate it if you let us know before sending the item back! 

We will be in touch with you before your booking date to organise a time and day to collect from our Kingsland studio. Pick ups and drop offs are from Monday to Friday.

If you can’t drop your dress back the following business day of your event please get in touch & we will organise a postal return. This must be on overnight courier so we will be in touch about organising a label for you to print out to send back with!

Yes we are! If you book during this period, your booking will automatically extend for the full period from the 22nd December until the 10th of January 2022. Find out more about our holiday rentals here.
 

If you have organised a pick up, we will be in touch closer to the time with our address. If you have booked a try-on, our address will be emailed to you in the payment confirmation email (please ensure you check your spam or junk folders if you have not received this).

Each of our garments is given a condition rating which can be found in the tabs at the bottom of each product page. Our products are rated as Perfect (as-new condition), Very Good (slight imperfections that are barely noticeable), Good (may have some imperfections or damage) or Loved (some damage, likely one of our older garments). We inspect each garment when it is returned to us, and update our condition tabs regularly with any notes about the condition and/or include photos if a garment has any noticeable damage. Please ensure you check this tab prior to renting so that you are aware of any imperfections the garment may have.

Please go to your cart in the top corner and cancel the whole cart, then go back to the link in your email to proceed again. This happens when you’ve added it to your cart initially then gone back to click it again.