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When will my order be sent?

Your order will be sent 1-3 days prior to the start date of your rental period. We send all garments out via overnight courier and you will receive an email with the tracking number as soon as it’s sent. The amount of days sent beforehand depends on when we received the dress back from the prior customer. We will always aim to send this to you as early in the week of your rental as we possibly can.

What date should I actually book my rental for?

Book your rental for the date of your event. We will always do our best to ensure this is with you in time 1-3 days before your booked date. Your return date is the day after your rental period ends. Garments must be returned to us using the return courier bag provided and must be sent prior to 1pm the day after your rental period ends. To avoid a late fee and to ensure all rentals arrive with every customer on time, it’s crucial to return your rental the date clearly marked on your postcard when you receive your parcel. If you require the dress earlier than your specified order date, please send us an email (admin@theborrowedcollective.co.nz)

I’ve changed my mind or my event has been cancelled, can I cancel my rental?

All orders are able to be cancelled/refunded in the first 24 hours once the booking has been created.

Do you do posted try ons?

We currently have try ons by appointment in Auckland, however if you live elsewhere, we recommend trying our backup dress service. This allows you to rent two dresses, try them both on and decide which one suits you best on the day. You can find out more about this service here.

I have designer dresses that I want to sell, do you buy second hand?

Please see our consignment option here to see if your items fit our criteria.

Do you ship to Australia?

Unfortunately at the moment we currently don’t as the turn around is too long, however stay tuned!

I need a dress for Christmas or New Years. What day do I book for?

If your summer event is any time between the 23rd of December 2019 – 6th of January 2020, you will receive your rental on the 20th of December. Because of limited courier times over the Christmas and New Year’s period, any bookings made for this period (regardless of the length of time you book for), will not be due back to us until the 6th of January 2020.

If I’ve booked for the holiday period, Which day do I need to return my dress?

You can return it on the 6th of January 2020, however if you would prefer to drop it back to the post earlier that’s not a problem.

What do I do if my event gets cancelled due to the Coronavirus pandemic?

If your event has been cancelled due to CoVid19, we are offering full store credit on rentals that are valid for up to 12 months. This only applies if we are notified at least 5 days prior to your event of the cancellation. Please email us at admin@theborrowedcollective.co.nz if you need to cancel a booking and we can sort this out for you.

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