HOW IT WORKS
Renting with us is easy!
To book out any garment, simply select your start and end date on our calendar. Our standard rentals are for 2 days, meaning you book for the day of your event and your garment will need to be sent back to us the following day after your event, prior to 1pm in the return bag provided. Please note that you will need to return your garment over-the-counter at a post office as per our rental agreement.
Please note that our courier pickup is 3pm Monday-Friday. Orders made after 3pm will be sent the following day. As couriers do not run on Sundays, if your event falls on a Sunday, please book for Saturday. For orders made after 3pm Thursday for the weekend, you must select Saturday delivery at checkout to ensure this can get to you in time. If you’re not sure if your address qualifies for this service, see our delivery policy for more info.
Need your garment for longer?
Our extended rental periods allow you to rent our outfits for up to 7 days. This means that if you book for a Saturday, you’ll be able to keep your rentals for 2 weekends in a row. For extended rentals, you’ll pay the original rental price + $5 per additional day. Your garment will need to be returned to us the day after your nominated rental period ends.
UNDERSTANDING OUR BOOKING CALENDAR
Choose the time period that you wish to loan the dress for using the calendar within the product page. Note that our standard rentals are overnight (choose the exact date of your event for this option), but you can rent items for up to a week.
As couriers do not run on Sundays, our booking calendar does not allow for Sunday bookings. If your event falls on a Sunday, please book for the Saturday.
If you are going away for an event and have booked the dress to be sent to your home address, please ensure you book for a day earlier than when you’re going away. For example if you have a day wedding on Friday but are going away Thursday evening please ensure you book for Thursday – Saturday.
Our booking calendar shows you what days each garment is available for rent. We recommend always booking well in advance for your events to ensure that the garment you want is available. On our booking calendar, the colours indicate booked days, free days and turnaround time periods between each rental.
Greyed out dates are unavailable.
Pink filled dates mean there is a booking made for that day (note that we allow 5 days between bookings. This allows us time to receive items back, inspect them for any damages and have them professionally cleaned prior to sending them out to the next person).
The white days are available for bookings.
When you select a start and end date, these will show on the calendar as green. The calendar will then calculate the cost of your rental, based on your selected time period. Note that we only rent for up to 7 days. If you select a time period longer than this, our calendar will give you an error message.
You must wait for the booking cost to appear under the calendar after you’ve selected your booking time period, before processing through to the cart.
CHOOSING A BACKUP DRESS
Our backup dress option allows you to try on a second outfit in the comfort of your own home. To find out more about how our backups work, click here.
When booking a backup, you will need to check that both garments are available for the entire time period you would like to rent them for, as you will need to return both garments at the same time, regardless of which you wear. Please note that our sets cannot be booked as backups.