WHEN I PUT IN THE BOOKING DATE, DO I BOOK 2 DAYS PRIOR, OR DO I BOOK FOR THE DAY OF THE EVENT?
Book the starting date for the day of your event. If your booking is for a day event or you are going away the night before we recommend booking the start date a day earlier and then the end date the next day after your event. We aim to get rentals to you 1-3 days prior to your event however in some rare cases the turnaround can be tighter if there were courier delays or late returns. In this case, if the dress is sent to you and there is a delay for any reason it means your dress will still definitely arrive to you in time. If there are any delays we will be in touch with you and keep you in the loop! There are also options for Saturday and same day delivery (Auckland only) at checkout.
I NEED MY DRESS TONIGHT, BUT THE CALENDAR ONLY LETS ME BOOK FOR TOMORROW.
For Aucklanders, we offer same day delivery on bookings made prior to 3pm and for non-rural addresses. If you wish to book for the same day, in our calendar, book for the next day but at checkout select same day delivery. Same day deliveries are sent out within 3 hours, and you’ll be contacted with a tracking number once this has been picked up by the courier.
MY EVENT IS ON A FRIDAY, BUT I GO AWAY ON A THURSDAY NIGHT. WHAT DATE SHOULD I BOOK FOR?
If you need the dress to arrive before you go away, please ensure you book the day prior until the day following your event. This covers you in case the item is late to arrive due to Courier delay and means you won’t leave before your dress arrives! In the case above, please ensure your start date is Thursday – Saturday. It will then need to be returned the following business day (Monday or Tuesday if it’s a long weekend).
I HAD MY DRESS AND DATES SELECTED, WENT AWAY, AND THEN WHEN I CAME BACK, IT’S SAYING THOSE DATES ARE NOW BOOKED. HAS SOMEONE ELSE BOOKED IT? HOW DO I GET IT BACK?
This will be because it’s now sitting in your cart. You can access this here.
If you have left the browser or switched from phone to desktop or vice versa, you’ll need to wait a few minutes for it to automatically clear from your cart as it will be saving it for you in the original session. If for some reason it doesn’t clear after ten minutes please get in touch with us and we can clear the cart for you so you can book!
FOR SOME REASON, YOUR WEBSITE ISN’T LETTING ME BOOK OR I’M GETTING AN ERROR MESSAGE.
There are a few factors that could cause this. Please ensure that the piece that you are trying to book is available for your selected date. You can find what this looks like on our how it works page, which explains how our booking calendar works. Once you have selected your dates, it’s important that you wait a few seconds for the cost to pop up under the calendar before clicking the book now button. At checkout, please ensure that you have clicked yes or no to the backup option questions. At the bottom of the page just before checkout, you need to click that you agree to all the Terms and Conditions before it will let you proceed to the next page.
CAN I HAVE MY DRESS ARRIVE A FEW DAYS EARLIER THAN MY BOOKING DATE?
We always do our best to get your rental to you as early as possible, however if you want your dress guaranteed to arrive a few days prior please book accordingly by extending your start date to be earlier. While we always want your dress to arrive as early as possible before your event, in circumstances where a piece is booked two weekends in a row our turnaround time sometimes doesn’t allow us to send pieces off 3-4 days prior. If you’d like it earlier, please book a few days prior so that our calendar buffer allows the dress enough time between rentals to be sent early. This is also why it’s crucial that you book for the correct dates for other customer bookings either side of yours.